Effective Date

August 19, 2025
Last Updated: August 19, 2025

Introduction

Forward Home Health (“we,” “our,” or “us”) is dedicated to protecting the privacy and confidentiality of all personal and health information entrusted to us. This Privacy Policy outlines the types of information we collect, how we use it, the circumstances in which it may be shared, and the measures we take to keep it secure.

We comply with all applicable data protection laws, including healthcare privacy regulations, and follow best practices to ensure your information is handled with the highest level of care.

1. Information We Collect

We may collect the following categories of information when you use our website, complete online forms, or receive our services:

a. Personal Identification Information
• Full name, home address, email address, and telephone number
• Emergency contact details and relationship to the patient

b. Health and Medical Information
• Medical history, current health conditions, physician referrals, and care plans
• Treatment details, medications, allergies, and diagnostic results voluntarily provided

c. Payment and Billing Information
• Insurance policy details, payment card information, and billing address (processed securely)

2. How We Use Your Information

• Service Provision – Delivering and coordinating home health care services
• Communication – Appointments, service updates, billing matters
• Record Maintenance – Keeping accurate and complete patient files
• Insurance and Billing – Claims processing, verifying coverage, collecting payments
• Quality Improvement – Monitoring and enhancing service quality and safety
• Regulatory Compliance – Meeting obligations under laws and licensing
• Website Enhancement – Improving navigation, content, and features

3. Information Sharing

We do not sell or rent your information. It may only be shared:
• With Healthcare Providers – Licensed professionals involved in your care
• With Authorized Third Parties – IT support, billing companies, delivery services (confidentiality-bound)
• For Legal Purposes – As required by law, subpoena, or regulation
• In Emergencies – To protect your safety or others

4. Data Protection Measures

• Secure servers and encrypted data storage
• Access controls and password protection
• Regular staff training on privacy and security
• Ongoing system monitoring

5. Your Rights

You have the right to:
• Request access to your personal information
• Request corrections or updates
• Request deletion (where legally permissible)
• Opt out of data sharing (if applicable)

Contact:
• Email: forwardhomehealth@gmail.com
• Phone: 213-660-3078
• Address: 16600 Woodruff Ave., Suite 201 Bellflower, CA 90706

6. Data Retention

We retain your information only as long as necessary and as required by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The latest version will always be posted on our website.